Frequently Asked Questions for Members
Can you tell me the best way I can contact your customer service?
It only takes a moment. Just call Customer Service at (855) 757-3566. We are here to help you.
Can you tell me what happens if I want to cancel my membership?
To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (855) 757-3566. We are available to assist you everyday at the following times:
Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST
Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.
You may only terminate/cancel your membership by calling a Customer Service representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.
Oh no, I canceled my membership. Now I want to reactivate it.
That’s not a problem at all. All you need to do is dial our Customer Service at (855) 757-3566, that way we can get started helping you.
Is your site safe and secure?
Yes, our site is certainly both safe and secure. We are very much aware that all the information you will provide to any site (including ours) is very sensitive. That is why we are dedicated to using the latest security measures in order to protect all of that information. We encrypt our site by using SSL (secure sockets layer) technology, which as you know is extremely secure.
I just signed up for identitynav.com, how do to I get started?
When you sign up for identitynav.com you’ll be automatically directed to what we call our member portal page. This happens instantly, as soon as you complete your enrollment process. When you arrive on the member portal page, just use the dashboard in order to navigate between every one of the benefits that are listed. Remember to look out for the welcome e-mail that you will receive that will contain information like your log-in credentials (along with additional important information concerning your new membership).
Wait a sec, I have not gotten my welcome e-mail. What do I do now?
Members are always sent a welcome e-mail within the first day after signing up. If you do not get that e-mail within one day, you need to review your spam and junk folders. And do not forget to add firstname.lastname@example.org to your list of trusted email addresses in order to make sure you will always get our emails. If, after that, you are still not seeing that welcome e-mail, please immediately contact us at our customer service number and so we can assist you.